Upfront CFD vs Downback CFD

How far upfront are you attempting to implement upfront CAE? In many cases, your definition of upfront is totally incorrect.

March 24, 2008 - Leave a Comment 
Filed Under Implementing Upfront CAE, Profiting with Upfront CAE

Outsourcing your soul

Outsourcing can make a lot of sense in the current business climate. I think there is a limit, though. Are you thinking of firing all your engineers and moving all your product expertise overseas?

March 18, 2008 - 1 Comment 
Filed Under Innovation, Random Upfront Thoughts

Customer care and raw chicken balls - Part 3

Thoughts from the road on customer service.
This is the one with the raw chicken balls.

March 11, 2008 - 4 Comments 
Filed Under Random Upfront Thoughts

Customer care and raw chicken balls - Part 2

Thoughts from the road on customer service.
This is the one with the fat dude.

March 4, 2008 - 1 Comment 
Filed Under Random Upfront Thoughts

Customer care and raw chicken balls - Part 1

Thoughts from the road on customer service.
This is the one about Southwest Airlines.

March 4, 2008 - Leave a Comment 
Filed Under Business Travel Tips, Random Upfront Thoughts