Upfront CFD vs Downback CFD

March 24, 2008 By Jeff Waters . Leave a Comment
Filed Under: CAE, Engineering Strategy

How far upfront are you attempting to implement upfront CAE? In many cases, your definition of upfront is totally incorrect.

Outsourcing your soul

March 18, 2008 By Jeff Waters . 2 Comments
Filed Under: Random Upfront Thoughts

Outsourcing can make a lot of sense in the current business climate. I think there is a limit, though. Are you thinking of firing all your engineers and moving all your product expertise overseas?

Customer care and raw chicken balls – Part 3

March 11, 2008 By Jeff Waters . 8 Comments
Filed Under: Random Upfront Thoughts

Thoughts from the road on customer service.
This is the one with the raw chicken balls.

Customer care and raw chicken balls – Part 2

March 4, 2008 By Jeff Waters . 2 Comments
Filed Under: Random Upfront Thoughts

Thoughts from the road on customer service.
This is the one with the fat dude.

Customer care and raw chicken balls – Part 1

March 4, 2008 By Jeff Waters . Leave a Comment
Filed Under: Business Travel Tips, Random Upfront Thoughts

Thoughts from the road on customer service.
This is the one about Southwest Airlines.